Yeah finally company is sending me to the training - ITIL practitioner. I have sat for the foundation and now this is more of an intermediate level which is way more difficult, at least, i need to really understand the course material and unlike the foundation just follow the answer given in the mock questions and score 95%.
For those of you who dont know ITIL, it is basically a framework where most service company is adopting and practicing. It is indeed very popular and so call proven to sustain the business (well quite true or otherwise all the companies i worked with had already bankrupt or I kena phase out).
So back to the topic, it is difficult, people actually did fail the exam and paying 800 to resit the paper. Damn it is horrifying when it comes to monies.. i think i better start reading now..
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