After a few years since I left my first company I am beginning to miss the headset and the phone system. The company uses Apropos as the Call Center VoIP Phone Systems and that was the first time ever I came across a phone in the computer instead of the physical device desk phone. The systems was so wonderful because there is an interface on the top of the screen so agent can simply see all the calls coming in and pick it up. The best is this tool also interfaced with the CRM application where it will prompt the customer information at the moment the call was picked up.
Other than Apropos, Xpander Communications also provides an alternative Call Center VoIP Phone Systems that is comparable or even better package than other products. The Nimbus VoIP Call Center edition can be up and running within 7 business days, which ensure no down time, and in another word you can rest assure won’t miss any business.
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